Let us know if there are any specific requirements on the move date:
Time the team should arrive
- We usually aim to be on site between 8.30am and 9.30am
- Unless agreed otherwise
- Parking is strictly customer responsibility
- Parking available close to property
- If you require suspensions then we can arrange this for you or you can do it yourself with your local council
- We will charge £50 as admin fee + council charges
- Need to contact 7-10 working days prior to move to arrange suspensions
Stairs/ flights of stairs etc.
- If video surveys please inform us of any access issues etc.
- Flight of stairs
- Lift availability
- Let us know if lifts are in working order
Packing your own personal belongings
- High value items such as cash, jewellery, watches, and important documents are not covered in our insurance so it is your job to ensure you arranges for them to be transported.
- Make sure you keep important keys with you at all times, especially car keys
- Usually we will dismantle and reassemble furniture unless otherwise stated
- If there are basic items such as beds and wardrobes we will do this in the quoted price
- If there are anything that is awkward or time consuming then there will be extra charges which we will advise you of at time of quote
- If you are dismantling your own furniture make sure you know where the screws are
- Ideally tape them with the furniture you have taken it from
Pets and children
- Pets can struggle on move day and it can be quite stressful for them, they can also get in the way of our team so it is best to either keep them in one room or the best scenario is to arrange for friends or family members to look after them
- This can also apply to small children
High value items
- If there are anything that is of high value or anything that exceeds the value of £5,000 then we are to be advised of this and declared at the time of booking.
- This is so we can insure these items separately
- We are fully insured but we limit our cover to £40 per item in the event of a damage or loss. You can opt to extend your cover up to the value of £50,000 but there will be additional charges for this.
If items are going into storage and you require an inventory then please advise us of this at time of booking